Privacy Policy

Last updated: August 2026

This Privacy Policy explains how the C&CS (Change & Challenge Shoes) Messenger Assistant ("the Service", "we", "our") collects, uses, and protects information when you interact with our Facebook Page through Messenger.

1. Information We Collect

When you send a message to our Facebook Page, we may collect and store:

• Your Facebook-assigned user ID (page-scoped ID, not your real name or profile unless you share it)
• The content of the messages you send to us
• The automated replies we send back to you
• The timestamp of the conversation

2. How We Use Information

We use the information you send us to:

• Generate helpful, relevant automated responses to your questions (such as product prices, sizes, and availability)
• Improve the quality and accuracy of our automated responses over time
• Route your message to a human team member when the automated system cannot help

3. How We Process Your Messages

To generate replies, your message text is sent to a third-party AI service (Google Gemini API) for the sole purpose of generating a relevant response. This service processes the text of your message but does not receive your name, phone number, or any other personal contact information from us.

4. Data Storage and Retention

Conversation data is stored securely in our database for customer service quality and record-keeping purposes. We do not sell, rent, or share your message data with any third party for advertising or marketing purposes.

5. Data Security

We take reasonable technical measures to protect the information you share with us from unauthorized access, alteration, or disclosure.

6. Your Rights

You may request that we delete your conversation history with our Page at any time by messaging us directly and asking for this. We will process such requests within a reasonable timeframe.

7. Third-Party Services

This Service uses the following third-party platforms, each governed by their own privacy policies:

• Meta / Facebook Messenger Platform
• Google Gemini API

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Shakil IT Firm
Dhaka, Bangladesh
Email: contact via our Facebook Page